Terms & Conditions

Kokkum Cafe

Welcome to Kokkum Cafe. By accessing our website, visiting our café, or placing an order with us, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully.

1. General

• These Terms & Conditions apply to all customers, visitors, and users of Kokkum Cafe services.

• Kokkum Cafe reserves the right to update or modify these terms at any time without prior notice.

• Continued use of our services constitutes acceptance of the updated terms.

2. Food & Ingredients

• All dishes are prepared with care using quality ingredients.

• While we follow strict hygiene standards, we cannot guarantee a completely allergen-free environment.

• Customers are advised to inform our staff about any food allergies or dietary restrictions before placing an order.

3. Orders & Payments

• All orders are subject to availability.

• Prices displayed on the website or menu are subject to change without prior notice.

• Full payment must be made at the time of ordering unless otherwise specified.

• We reserve the right to refuse or cancel any order at our discretion.

4. Cancellations & Refunds

• Once an order is confirmed and prepared, it cannot be cancelled.

• Refunds, if applicable, will be processed only in cases of billing errors or order issues, subject to management approval.

• No refunds will be provided for taste preferences or personal dislikes.

5. Dine-In Policy

• Seating is subject to availability.

• Outside food and beverages are not permitted.

• Customers are requested to maintain decorum and respect other guests and staff.

6. Takeaway & Delivery

• Estimated delivery or preparation times are approximate and may vary due to demand or external factors.

• Kokkum Cafe is not responsible for delays caused by third-party delivery partners.

• Please check your order at the time of delivery or pickup; complaints raised later may not be entertained.

7. Intellectual Property

• All content on the website, including logos, images, text, and designs, is the property of Kokkum Cafe.

• Unauthorized use, copying, or reproduction is strictly prohibited.

8. Hygiene & Safety

• We follow food safety and hygiene standards as per applicable regulations.

• Customers are requested to follow café safety guidelines while on the premises.

9. Limitation of Liability

• Kokkum Cafe shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services.

• Our liability, if any, shall be limited to the value of the order placed.

10. Governing Law

• These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.

• Any disputes shall be subject to the jurisdiction of the local courts.